Terms and Conditions

Please read the terms and the conditions carefully.

Upon payment you agree to be bound by these conditions which constitute the agreement between Metztli Tours and you. No variation of these conditions will be effective unless in writing and signed by an authorized representative of Metztli Tours.

1. Bookings
To reserve your place on one of our tours you should contact us or your travel agent.
A non-refundable deposit of 50% per person per itinerary is required to secure your reservation.

2. Payment
The prices quoted by our representatives or on www.metztlitours.com are for payment by cash, EFT or credit card. Prices quoted are subject to changes under conditions detailed in paragraph 7.
The balance of a tour price is payable to Metztli Tours 30 days prior to departure. For bookings less than 30 days prior to travel 100% payment is required. Prices are quoted in USD unless otherwise specified. If payment of the balance of a tour price is not received by Metztli Tours by the required time, you will be taken as having cancelled the tour and cancellation charges in accordance with condition 5 will apply.

3. Amendments
If you wish to make amendments to your tour arrangements, you must notify Metztli Tours in writing. Amendment to your tour arrangements will incur an administration fee and you will be liable for any increase in airfares or operational expenses occasioned by the amendment. Any requested amendment to tour arrangements or transfer from one tour to another is subject to availability and the agreement in writing of Metztli Tours.

4. Route Changes, Postponement, Cancellation or Delay
Metztli Tours reserves the right to: change the date of departure or conclusion of the tour, or modify any aspect of the tour, or cancel or modify any routes within the tour or objectives set out in the itinerary, or substitute different or equivalent routes within the tour in place of cancelled or modified routes, or postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the tour) any such aspect of the tour if, in the absolute discretion of Metztli Tours, it is necessary to do so due to inclement weather or conditions that are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions whether political or military or terrorist or otherwise or if, in the absolute discretion of Metztli Tours, there is a likelihood of any such event occurring which may impact upon the safety of the participants, or if an act or omission of a third party prevents the tour or the aspect of the tour being undertaken in accordance with your booking or for any other reason considered necessary by Metztli Tours. In the event of any change, modification, cancellation postponement or delay under this condition, you acknowledge that you will have no right of refund of the tour price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay. Metztli Tours also reserves, in its absolute discretion, the right to cancel any tour due to any government travel warning or advice, or any change in such warning or advice. In this event, condition 3 applies as if you had transferred or cancelled the tour at the date that Metztli Tours cancelled the tour due to the governmental travel warning or advice. Travel insurance may compensate you depending on the circumstances.

5. Cancellations
If you wish to cancel your tour, you must notify Metztli Tours in writing. Once Metztli Tours receives your notice, cancellation will take effect subject to the following: If cancellation takes place up to 30 days prior to your departure date, your full deposit will be forfeited. If cancellation takes place less than 30 days prior to your departure date, 100% of the tour price will be forfeited. The tour price is quoted as a package. No partial refunds or credit will be given for services not used.

6. Cancellation by Metztli Tours
Metztli Tours reserves the right to cancel any tour prior to departure in the event that there are too few people booked on a tour in which case you will be given a full refund of the tour price paid by you. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation.

7. Tour Prices
Package prices are based on ground costs, fuel prices, airfares, exchange rates and assumptions made at the time of publishing. Sometimes increases are outside our control. Metztli Tours reserves the right to amend tour prices (or any part) without notice at any time before and including the departure date. Amendments may be necessitated for many reasons including, but not limited to, exchange rate fluctuations, increased fuel costs, airfares, airport charges, increases in ground operator service fees, or the need to engage alternative air or ground operators.

8. Itineraries and brochures
Itineraries and other details are published in good faith as statements of intention only and reasonable changes in the itinerary and related items may be made where deemed necessary or advisable by Metztli Tours. The information contained in Metztli Tours brochures, itineraries, and internet site is, to the best of Metztli Tours belief, correct at the time of publishing.

9. Passports and Visas
It is your responsibility to obtain proper identification or proof of citizenship as required by the authorities of the destination to which you are traveling. Visas are the responsibility of the individual traveler. Currently a $10 Visa upon entry is required for all travelers (execpt CA-4 passport holders) traveling to El Salvador for a stay less than 90 days, but rules do change. It is important that you check for yourself or ask your travel agent. You will not be entitled to a refund if you are denied boarding or entry on any basis, including without limitation, improper documentation or failure to provide information.

10. Insurance
Personal travel insurance is not included in the tour prices. Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects. The insurance company’s 24 hour emergency contact number should be provided to Metztli Tours.

11. Health, Fitness and Vaccinations Requirements
All Metztli Tours travelers need to be in good physical health in order to participate fully. If, in our opinion any traveler is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Metztli Tours reserves the right to exclude them from all or part of a trip without refund. We therefore ask that you read the itinerary thoroughly and then realistically self-assess your physical ability to complete the trip as described. You should consult your doctor to get the latest information regarding vaccinations, anti-malarial requirements or medications for any reasonably foreseeable illnesses whilst traveling in El Salvador. If you have a pre-existing medical condition, please make sure you discuss it with your doctor and be aware of the effects altitude may have on your condition. Proof of Yellow Fever inoculation (Yellow Card) is a mandatory requirement for citizens of some countries when traveling to El Salvador. This card may be required by some airlines before being allowed to board flights, when entering the country or Customs officials may ask you to present a valid Yellow Card on your arrival home. Yellow Fever vaccination must be applied at least 10 days prior to your departure. We recommend that you carry a First Aid kit as well as any personal medical requirements. Please be aware that you will be in remote areas and away from medical facilities during your trip, and for legal reasons Metztli Tours is prohibited from administering any type of drug including headache tablets, antibiotics, etc. Evacuation, where necessary, can be prolonged, difficult and expensive. Medical and evacuation expenses will be your responsibility. Travel insurance may compensate you.

12. Tour Conductors
If for any reason during a tour the nominated tour conductor considers you should not participate further due to you committing an illegal act, or in the opinion of the nominated tour conductor, your behavior is causing or is likely to cause danger, distress or annoyance to others, or your fitness or health is inadequate, he or she may direct you not to continue and you must follow the nominated tour conductors’ instructions. In this case you will not be entitled to any refund. Travel insurance may compensate you depending on the circumstances.

13. Airlines and other Transport providers
Any material published by Metztli Tours and these conditions of contract are not issued on behalf of, and do not commit any airline or other transport entity whose services are used or proposed to be used in the course of the tour. In the event that an airline’s proposed travel or fare schedule is amended or cancelled, such amendment or cancellation will not be considered a cancellation of the tour by Metztli Tours. Any flights or other transport forming part of the tour arrangements are subject to the conditions of the carrying airline or other transport entity, which in most cases limits the airlines’ or other transport entity’s liability to passengers in accordance with applicable international law and conventions.

14. Exclusions from tour price
Without limitation, the following items are excluded from the tour price: flights, excess baggage charges, departure, airport and airline taxes; personal travel insurance; visa, passport, vaccination charges; laundry, postage, personal clothing and items of a personal nature; medical expenses, emergency evacuation and/or emergency search charges; additional expenses caused by delay, accidents or disruption of planned itineraries; beverages, meals not mentioned in your program and tips. Refer to your itinerary for full detail of what is included.

15. Force Majeure
If Metztli Tours is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of war or terrorism, acts or omissions of a third party or for any other cause whatsoever outside Metztli Tours reasonable control, Metztli Tours will be under no liability whatsoever to you and may, at its option, by written notice to you either cancel the tour or take any other action as specified in condition 4.

16. Release and Waiver of Liability
In consideration of Metztli Tours accepting your booking and in consideration of you being permitted by Metztli Tours to join a tour to the extent permitted by law: you release, waive, discharge, hold harmless and agree to indemnify Metztli Tours and its officers, employees, agents, licensees, guides and other representatives and the land management authorities in El Salvador (each of whom are collectively referred to as “Metztli Tours and its employees”) from all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services, loss profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during your travel in connection with the tour or any activities conducted in conjunction there within unless caused by the willful negligence or wrongful act of Metztli Tours and its employees; and regardless of the situation or circumstances giving rise to the claim you waive any claims you have, or may at any time have, against Metztli Tours and its employees and you agree, by accepting the additional inherent dangers and risks associated with the tour, not to make any claim against or seek any compensation from Metztli Tours and its employees in respect of any personal injury, illness or death suffered by you or damage to or loss of property sustained by you as a result of your participation in the tour.